PRIVACY POLICY

Coolentra Privacy Policy

Last Updated: January 2024

1. Information We Collect

We collect information to provide better services to our customers. This includes:

  • Personal Information: Name, email address, shipping address, and phone number when you place an order.
  • Payment Information: Payment details are processed securely through our providers (such as Shopify Payments and PayPal). We do not store full credit card numbers on our servers.
  • Technical Information: IP address, browser type, and device information for analytics and site performance.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and shipping your orders.
  • Providing customer support and resolving inquiries.
  • Sending order confirmations and tracking updates.
  • Improving our website, services, and products.
  • Complying with legal obligations and safety standards.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited data with trusted partners solely for order fulfillment:

  • Payment Processors: Such as Shopify Payments and PayPal, to securely process your payments. Each has its own privacy policy.
  • Shipping Carriers: Including USPS, FedEx, and UPS, to deliver your order.
  • Legal Authorities: Only when required by law or to protect our legal rights.

4. Data Security

We use appropriate technical and organizational measures to safeguard your personal information. All transactions are encrypted and processed via PCI-DSS compliant payment gateways.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or outdated details.
  • Request deletion of your personal data.
  • Opt out of marketing communications at any time.

6. Cookies

Our website uses cookies to enhance your browsing experience and remember your preferences. You can disable cookies through your browser settings if desired.

7. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our site after updates indicates your acceptance of the revised terms.

8. Contact Us

For any privacy-related inquiries, please contact us at:
Email: coolentra.contact@gmail.com