REFUND POLICY
Our Policy on Refunds
At Coolentra, we are committed to maintaining the highest quality in our products. Please read this refund policy carefully before making a purchase.
Refund Eligibility
Refunds are accepted only under the following specific conditions:
- The device arrives damaged.
- The device is defective.
- The device is not working properly upon arrival.
Important Conditions for a Valid Claim
- Provide clear proof of the damage, defect, or malfunction (photo or video).
- Contact us at coolentra.contact@gmail.com within 7 days of the delivery date.
- We reserve the right to inspect the proof and may require you to return the item for verification.
Non-Refundable Situations
- Change of mind or personal preference.
- Incompatibility with your dog’s behavior or breed.
- Purchases made by mistake.
- Failure to contact us and provide proof within the 7-day window.
Process for Damaged, Defective, or Faulty Items
- Contact Us: Email us within 7 days of delivery with your order number and proof (photos/videos) at coolentra.contact@gmail.com.
- Assessment: Our team will review your claim and may provide a return shipping label if necessary.
- Resolution: After verification, we will issue a full refund or send a replacement unit at our discretion.
Warranty
This refund policy is separate from any manufacturer’s warranty that may cover defects arising after the initial 7-day period. Please refer to your product documentation for warranty details.
Contact Us
For any questions regarding this policy, please contact us:
Email: coolentra.contact@gmail.com